Privacy
Privacy Policy for TeleRespons
This Privacy Policy explains how TeleRespons processes personal data when we provide AI-assisted call handling, demo access, customer portals, partner portals, support and related services.
TeleRespons is operated by TeleRespons, Company Registration No. (CVR): DK26447399. Privacy questions can be sent to mail260515@telerespons.com.
1. What TeleRespons does
TeleRespons helps businesses answer incoming calls, collect caller messages, transcribe or summarize call content, match inquiries to relevant employees and send structured notifications to the business.
2. Roles and responsibility
For company accounts, the customer is normally the data controller for personal data about its employees, callers and business contacts. TeleRespons processes this data to provide the service and acts as a service provider or data processor where applicable.
The customer is responsible for having a lawful basis for using TeleRespons, including informing callers and employees about call handling, recording, transcription and message routing where required by law.
3. Personal data we may process
Depending on how the service is used, TeleRespons may process company name, business registration information, contact persons, email addresses, phone numbers, employee names, departments, roles, aliases, call recipient information, caller phone numbers, call recordings, transcriptions, AI-generated interpretations, routing results, support tickets, billing references, usage statistics and technical logs.
4. Why we process data
We process data to deliver and improve the service, receive and route calls, generate transcriptions or summaries, match callers to the right recipient, send notifications, provide customer support, administer subscriptions, prevent misuse, secure the platform and comply with legal obligations.
5. Call recordings, transcription and AI
Incoming calls may be recorded and processed to create text, summaries, routing suggestions and operational messages. AI-generated results may contain errors and should be treated as assistance, not as a guaranteed factual record.
Customers should make sure that their welcome message or other caller information clearly explains that the call may be handled by an AI-assisted system and that a message may be recorded and processed for follow-up.
6. Service providers
TeleRespons uses selected service providers to deliver the platform. These may include providers for telephony, hosting, email delivery, payment processing, support, automation, security and AI processing.
Twilio may be used for telephony, voice, SMS and related communication infrastructure. Stripe may be used for subscription payments, invoices and card payment processing. Payment card details are entered through Stripe-hosted payment flows and are not stored in full on TeleRespons servers.
7. International processing
Some service providers may process data outside the European Economic Area. Where relevant, TeleRespons relies on appropriate safeguards such as data processing agreements, standard contractual clauses or other lawful transfer mechanisms.
8. Retention
We keep personal data only for as long as necessary to provide the service, document usage, support customers, handle billing, maintain security and comply with legal obligations. Retention periods may vary depending on account type, feature usage and legal requirements.
Call recordings and related operational data may be deleted or anonymized when they are no longer needed for the service, unless a longer retention period is required for documentation, security, billing or legal reasons.
9. Security
TeleRespons uses technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse and alteration. No online service can be guaranteed to be completely secure, but we work to keep access controlled and data handling limited to what is necessary.
10. Customer responsibilities
Customers must keep employee and routing information accurate, avoid adding unnecessary sensitive information, inform relevant persons about the use of the service and ensure that the service is used lawfully in the countries where they operate.
11. GDPR and data protection rights
Where the General Data Protection Regulation (GDPR) applies, individuals have rights in relation to their personal data. These rights may include the right to request access to personal data, correction of inaccurate or incomplete data, deletion of data, restriction of processing, objection to processing and data portability.
These rights are not always absolute and may depend on the legal basis for the processing, the type of data, the role of TeleRespons and the rights and obligations of the relevant customer. If a request concerns data processed on behalf of a TeleRespons customer, we may need to forward or refer the request to that customer as the data controller.
Requests to exercise GDPR rights can be sent to mail260515@telerespons.com. We may ask for information needed to identify the relevant account or verify the request before taking action.
12. Deletion and account closure
Customers may request deletion of account data when the service is no longer used, subject to any legal, billing, security or documentation requirements that require continued retention. Where deletion is possible, TeleRespons will delete or anonymize relevant data within a reasonable period.
If data has been shared with service providers as part of delivering the service, deletion may also depend on those providers’ retention and deletion processes.
13. Changes to this policy
We may update this Privacy Policy when the service, legal requirements or our providers change. The latest version will be available on this page.
14. Contact
Privacy questions can be sent to mail260515@telerespons.com or submitted through the TeleRespons contact form.
